Orders are created when a customer checks out and are only visible to Admin and Shop Manager users. Because each order has its Order ID. Most order statuses are applied by store users or customers but must change some manually. In addition order statuses can help you decide what actions to take for a particular order. For example, packaging or shipping.
The default order view allows you to quickly find orders based on their status. Such as Awaiting Shipment or Awaiting Payment. Faster order fulfillment and customer communication lead to higher satisfaction and repeat business. So, we’ll go over the different order statuses. How to change them. And how to use them in your fulfillment process.
List Of Order Statuses:
Here is a list of the built-in order statuses. Awaiting Fulfillment or Completed are the default statuses for paid orders. But this can vary by payment gateway and method.
Pre-orders use the statuses listed here to represent pending, payment, or Fulfillment. Pre-orders are accessible from the Orders screen.
The customer initiated but did not complete the checkout process. Incomplete orders are assigned the status “Pending” . And can view under the More tab on the View Orders page.
The customer has finished the checkout procedure. But has not yet received payment confirmation. This status is assigned to transactions that have not yet been captured.
The customer has successfully finished the checkout procedure and confirmed payment.
Awaiting for Shipment:
The order has been processed and packaged, and it is currently in the process of being picked up by one of our shipping partners.
Awaiting for Pickup:
Order has been packed and is being held at a location given by the seller for customer pickup.
Shipped in Part:
Only a portion of the order has been sent.
Order has been shipped/picked up and confirmed receipt; the client has paid for their digital product, and their file(s) are ready for download.
The order has been shipped but not yet confirmed as received; the seller executed the Ship Items action. Under the More tab of the View Orders screen, you may view a list of all orders with a “Shipped” status.
The seller has canceled an order due to an inconsistency in the seller’s stock or for other reasons. Stock levels will be updated automatically based on your Inventory Settings. Canceling an order does not result in a refund. This state is automatically triggered when an order placed through an authorize-only payment gateway is void in the control panel before payment capture.
The seller has indicated that the order has been declined.
The seller has refunded the entire order using the Refund action. Under the More tab of the View Orders screen, you may view a list of all orders with a “Refunded” status.
The customer has launched a dispute resolution process with PayPal regarding the payment for the order, or the seller has flagged the order as fraudulent.
Manual Verification Required:
Order is placed on hold while specific details, such as tax-exempt documents, are verified manually. Must manually update orders in this state. Capturing cash or performing other order actions does not automatically update the form of an order tagged Manual Verification Required.
The seller has partially reimbursed the order.
- The Complete Guide to Choosing the Best Fulfillment Shipping Service
- What Does it Mean When an Order is Awaiting Fulfillment?